Reviews
86
Average
Response rate
0%
Resolution rate
0%
Anonymous
They disabled my account saying it was some thing suspicious but I dont even have money Im broke, my mom cant even send me money anymore or family
Anonymous
I am a Square merchant filing this complaint regarding approximately $2000.00 in funds that were placed on hold during a dispute investigation. Square completed its investigation and advised that the dispute was resolved in my favor. However, despite the favorable determination, I have neither received the return of the funds nor been provided with a clear explanation regarding their disposition. Since being notified of the outcome, I have made numerous attempts to obtain clarification regarding : Whether the funds have been released ; The date they were released ; The account or payment method to which they were sent ; and The expected timeframe for receipt if they have not yet been released. Rather than receiving answers to these questions, I have repeatedly been directed through the same customer service channels and instructed to contact other departments. Despite following those instructions, no representative has been able to provide a substantive response regarding the status, location, or release of the funds. My complaint is not about the outcome of the dispute, as Square has already confirmed that the matter was decided in my favor. My complaint is that Square has failed to provide an accounting of the funds following the conclusion of the investigation and has failed to return, or properly account for, approximately $2000.00 belonging to my business. I am requesting that Square : Provide a full accounting of the funds ; Confirm whether the funds have been released ; Identify the account or payment method to which they were sent ; Provide any transaction reference numbers associated with the release ; and Immediately release any funds that remain held. Despite repeated good-faith efforts to resolve this matter directly with Square, I continue to receive generic responses that do not address the substance of my inquiry.
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Complaint Regarding Cash App Account Closure Without Proper Explanation or Meaningful Appeal Process I am submitting this complaint regarding the sudden closure of my Cash App account without a clear explanation, proper justification, or a fair opportunity to resolve the issue. I received a notification that my account was being closed and that all account activities would be stopped. I immediately contacted Cash App to understand the reason for this action and requested clarification. I was instructed to submit an appeal, which I have done more than three times. However, despite my repeated efforts, I have never received a clear response explaining the reason for the closure, whether my appeal was reviewed, or whether my account can be reinstated. Cash App has failed to provide a transparent review process and has ignored my attempts to obtain answers and resolve this matter. Closing an account without providing a meaningful explanation or a reasonable opportunity to address any concerns raises serious concerns regarding fairness, transparency, and proper handling of consumer accounts. I am requesting the CFPBs assistance in having this matter reviewed. I am willing to provide any documentation necessary to verify my identity, confirm my account ownership, and cooperate with any investigation required. I respectfully request that Cash App provide : A clear explanation for the account closure ; Details regarding the reason for the decision ; Confirmation that my appeals were properly reviewed ; A fair opportunity to resolve any alleged issues ; Reinstatement of my account if no valid reason exists for the closure. I believe I have been denied a fair review process and meaningful customer support. I am seeking the CFPBs assistance to ensure this matter is properly investigated and that Cash App follows appropriate consumer protection standards. Thank you for your assistance.
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My account was compromised and I am being penalized for unauthorized fraudulent actions. I tried to appeal and denied access. I request for details of transactions and couldnt disclose the details.
Anonymous
My old Cashapp got hacked I'm victim of a crime also so as my old email account so when I made a new accounts on everything somehow my new cashapp account has closed for no reason I try to convince them to unlock my account because I didnt do anything wrong but they said no I dont understand why not because I didnt do anything wrong just got hacked that all
Anonymous
The visible highlighted text in the screenshot reads : also i have been doing everyhing correct here. To get an increase in my borrow limit. and have yet to do so. when i get paid direct deposit close to $1000.00 a week. and pay back 2 weeks early. i would like a small amount more A cleaned-up version you can paste : Also, I have been doing everything correctly to get an increase in my borrow limit and have yet to receive one. I get direct deposits of close to $1000.00 per week and consistently pay back my loans two weeks early. I would appreciate a small increase in my borrow limit.
Read full reviewAnonymous
I've had many transactions that are not mine and from all different states and cash app refused to help resolve all the money took from me
Anonymous
I am filing this complaint because Cash App has refused to allow me to access the funds in my minor daughters sponsored Cash App account, despite me being the approved sponsor and legal parent. I contacted Cash App multiple times requesting assistance with transferring the money from my daughters sponsored account. After numerous calls and emails, I received a response from a Cash App Support Manager stating that they were unable to grant access to this account for security reasons and that they can not override this decision. Cash App has not explained : Why access has been denied. What specific security concern exists. What policy or provision of their Terms of Service prevents me, as the sponsor of the account, from accessing or recovering the funds. What steps I can take to resolve the issue. Instead, I have repeatedly been instructed to continue calling support, only to receive the same denial without any path toward resolution. As the sponsor of my daughters account, I believe it is unreasonable for Cash App to withhold access to funds without providing a meaningful explanation or a process to recover the money. This has caused unnecessary stress and has left money effectively inaccessible. I am requesting that Cash App : 1. Restore my ability to access and transfer the funds from my daughters sponsored account. 2. If access can not be restored, issue a check or other method of returning all funds remaining in the account. 3. Provide a written explanation identifying the specific policy or legal basis for denying me access as the sponsor. 4. Explain the appeal process, if one exists. I have attempted to resolve this matter directly with Cash App in good faith over multiple contacts, including speaking with supervisors and corresponding with a Cash App Support Manager, but they have refused to resolve the issue. I respectfully request the CFPBs assistance in obtaining access to the funds or requiring Cash App to provide a lawful explanation for withholding them.
Read full reviewAnonymous
I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected. Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resold findsimilarents under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
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I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Read full reviewAnonymous
I had a cash app account they clised my account saying there were suspicious behavior they did not say what behavior used my account flagged my SSN so I couldn't get another card there was no suspicious behavior it was money that was transferred from one individual to another I want my social unblocked and have my account back and a huge apology from Cash app
Anonymous
I am filing a formal complaint against Block, Inc. ( Cash App ) for failing to handle a merchant fraud dispute in a reasonable and timely manner. I was scammed by a merchant using my Cash App balance. I provided clear, irrefutable evidence of the fraud to customer support. Instead of reviewing the evidence or escalating the issue, Cash App customer support repeatedly used boilerplate stalling scripts, refused financial hardship accommodation, and actively blocked my requests to speak with a supervisor, eventually ending the interaction with a generic automated message. I request that Cash Apps executive compliance team immediately review my submitted evidence of merchant fraud and credit my account.
Read full reviewAnonymous
My account was hacked and the person went onto my account and transferred all of my money out which totaled $480.00 And this was done on Cash App. I have the emails that the person used, and I have all the proof of the transactions.
Anonymous
I sent $320.00 through Cash App after the recipient falsely represented that they would provide goods/services. After receiving my payment, the recipient did not fulfill what was promised. I made repeated attempts to resolve the matter directly and requested a refund, but the issue was not resolved. I immediately contacted Cash App and submitted a dispute along with supporting evidence, including messages showing the representations made before payment and the recipient 's communications afterward. I also appealed the denial and asked Cash App to review all of the evidence carefully. Cash App denied both my dispute and my appeal without providing a meaningful explanation of what evidence they relied upon or why my evidence was rejected. I requested the information and documentation supporting their decision, but Cash App did not provide it. I believe Cash App did not conduct a fair and reasonable investigation of my claim. I am requesting that Cash App conduct a new review of my dispute, explain the basis for its decision, provide the records supporting its investigation, and reimburse the $320.00 if the evidence demonstrates that I was the victim of fraud or deception.
Read full reviewAnonymous
I was just casually sending money to my family and friends. Then all of a sudden they closed my account saying that I violated their terms but I did not. Every person that I sent money to are in my contacts and I never took money from people I dont know. I would send my cousin $400.00 for rent. Or I would send money to my sister for my niece and nephews
Anonymous
My account has been hacked by a hacker and I have been trying to recover it for a while now
Anonymous
I logged into Cash App only to discover that my account had been unexpectedly closed without any prior warning or explanation. Since then, I have repeatedly contacted Cash App Support in an effort to understand why my account was terminated and to resolve the issue. Unfortunately, despite multiple conversations, I have not received a clear or specific explanation for the closure. As a result, my account remains permanently closed, and I am unable to create a new account. It appears that my identity has been blocked, preventing me from opening another account using my Social Security number or phone number. This situation is extremely frustrating and feels unfair because I have not violated Cash App 's Terms of Service to my knowledge. My account was used solely for legitimate personal transactions, including transferring money and purchasing Bitcoin. I have never engaged in fraudulent activity, initiated chargebacks, or used the platform for any prohibited purpose. I respectfully request a specific explanation for the decision to close my account and, if possible, a review of my case so that my account or ability to create a new account can be restored.
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I am filing this complaint against Square because it denied my loan application based on an alleged association between me and another individual and/or business with which I have absolutely no relationship. I have no ownership interest, management role, financial connection, business affiliation, or any other association with the person or company that Square appears to have relied upon in making its decision. I believe Square either used inaccurate information or improperly matched my identity with someone else. After receiving the denial, I promptly sent Square a formal written dispute explaining that the information was incorrect and requesting that they : Explain the specific information used to deny my application ; Identify the source of the information that allegedly links me to the unrelated person or business ; Provide copies of any records or reports relied upon in making the decision ; and Reconsider my application based only on accurate information relating to me and my business. I also provided documentation supporting my position and disputing the alleged association. Despite my efforts, Square has not responded to my dispute or addressed the inaccurate information. I am requesting that Square : Investigate and remove any inaccurate association between me and the unrelated individual or business ; Provide a complete explanation of the information used in making its decision ; Correct any inaccurate records concerning my identity or business ; and Reconsider my application using accurate information. I believe consumers should not be denied financial products based on incorrect or unverified information, especially when the company fails to respond to a formal dispute seeking correction of those errors.
Read full reviewAnonymous
Unauthorized transaction via cash app on my account.Someone hacked into my account and removed money out of my personal bank account.
Anonymous
My Cash App account was banned, and I dont know why. I contacted Cash App Support, but they only said it was because of their Terms of Service without clearly explaining what I did wrong. Im requesting that my account be reviewed again and that I receive a clear explanation. If it was a mistake, I would like my account restored.
Anonymous
am filing a formal consumer protection complaint against Cash App ( Block, Inc. ) for deceptive marketing, bait-and-switch account management, and predatory user interface restrictions.Cash App explicitly advertises a specific premium tier of benefits to consumers who meet direct deposit and spending thresholds. On my personal app review screen, the interface explicitly states as a statement of fact : 'Earn 3.25 % interest : Your savings could earn the maximum rate. " Cash App Card offers : Add offers to save on gas and groceries. " Overdraft coverage available : You have $100.00 overdraft coverage if needed. 'My dashboard actively displays this text, telling me 'You have $100.00 overdraft coverage if needed ' to incentivize me to keep depositing and spending money. However, the moment I attempt to interact with the interface to actually toggle on and use this coverage, the application serves an immediate error screen under the 'Amount used " section stating : 'Your account no longer has overdraft coverage. " I escalated this direct contradiction to a phone support manager today. The supervisor confirmed that on Cash App 's internal backend servers, my account meets the criteria, yet they refused to deploy an engineering fix to repair my broken application interface, claiming that the feature is 'not guaranteed ' even though the user interface literally states that I have it.Displaying an explicit account status telling a consumer 'You have $100.00 overdraft coverage, ' while hard-locking the user interface and displaying a conflicting rejection screen, is a deceptive trade practice under federal guidelines. I have fully met the required thresholds. I am attaching screenshots of this exact 'Overdraft coverage available " review screen alongside the immediate error message. I request that Cash App 's corporate compliance office manually bypass this interface glitch and immediately activate the $100.00 overdraft feature I have legally earned.
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I reported accounts that were created by someone else using my email address. I recently found another one. I have 4 email addresses that I use, on personal. and 3 for business. I tried to contact cashapp to have this corrected, and they closed my account that I have been using for years for personal use stating that I violated terms and conditions. I never violated any terms or did anything wrong with my account. When I saw things that were wrong, I reported them. I tried to appeal it, and they did not even research it. Had they done so, I would have my account back. I was able to log into the fraudulent accounts because they were made with my email addresses. I reported them, and they closed my valid account as well.
Read full reviewAnonymous
Every time I try to order a new card it says a problem or error occurred and doesn't process the order
Anonymous
My CashApp account was closed by CashApp for unexplained reasons, even after spending hours on the phone and many texts with their " support '' line!
Anonymous
My direct deposit was processed by my employer today and my account was fine but the funds were never made available but when i went to see if they had been made available i found that my account had been deactivated by cashapp. They said they would make my funds available for transfer but not be able to use my card but they have not given me access to my paycheck and said they will process it back in 3 to 5 business days. I cant afford to wait that long ill will have my lights shut off and will become homeless because of this situation. When i asked why they closed my account they told me " it went against community guidelines ''. Thats all they said but i literally have not done anything wrong or illegal. They are playing with my livelyhood. I barely am able to pay my bills as it is. Getting my funds a week later just isnt acceptable. Ill lose everything from thier oversight.
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I am filing a formal complaint against Block, Inc. ( Cash App ) regarding the sudden, unexplained deactivation of my Cash App account. My account was closed abruptly with no specific reason provided other than a generic automated message stating a violation of the Terms of Service. I have used this account responsibly and have not engaged in any fraudulent, illegal, or prohibited activity. Following the deactivation, I immediately utilized the in-app support channels to lodge a formal appeal. Cash App Support summarily denied my appeal without conducting a transparent review or offering any explanation as to what triggered the automated ban. As a regulated financial institution, Cash App should not be permitted to completely sever a consumer 's access to financial services based on an unverified automated glitch or without giving a specific, actionable reason. This blanket denial of service and lack of manual customer service oversight has caused unnecessary financial disruption.
Read full reviewAnonymous
I requested a refund because the company never delivered my package they denied my dispute even when I provided them proof however they did grant me one refund because I bought 2 packages from the company and both were never delivered
Anonymous
Company says that I violated terms and conditions but would not tell me how and will not appeal their decision I have not done anything at all for them to close my account for no reason
Anonymous
I have proof of inform cash app of duplicate account and they didn't thoroughly investigate which violations my regulations e rights
Anonymous
I am requesting an urgent written error-resolution review, account-records review, and supplemental dispute review involving Cash App / Block accounts connected to high-volume gambling-related and sweepstakes/social-casino transactions. Over time, multiple Cash App accounts were used, and the total transaction activity through Cash App was extremely high, approximately $100000.00 or more across accounts. A large portion of the activity was connected to gambling-related charges, sweepstakes/social-casino platforms, transfers, merchant payments, payment apps, and related financial activity. The accounts were later deleted, deactivated, closed, restricted, or became inaccessible. Because of that, I can not obtain complete account records, transaction history, dispute history, merchant responses, refund/credit routing records, support history, account-review notes, closure basis, or documents relied upon for any denial or account action. I am not asking Cash App / Block to assume every transaction was automatically unauthorized. I am asking for a serious account-specific and transaction-specific review because the accounts are inaccessible, the volume was extremely high, the activity involved gambling-related account-control concerns, and I have not been provided the records needed to understand what happened to the funds, disputes, refunds, credits, chargebacks, account balances, or account closures. I previously attempted to contact Cash App support through available email routes, but received responses indicating that legacy support email addresses are not monitored and that support must be reached through the app. This creates a practical problem because the relevant accounts are deleted, inaccessible, restricted, or otherwise unavailable. I am requesting review of all Cash App accounts, usernames, phone numbers, emails, Cashtags, debit cards, linked bank accounts, devices, and identifiers tied to me, using the identifying information already provided in this CFPB complaint process. This matter is connected to a broader consumer-protection and financial-rail issue involving online sweepstakes/social-casino operators, payment apps, deleted or inaccessible accounts, closed-account routing, refund tracing, account-control concerns, and missing records. I have also submitted related Illinois Gaming Board reports, an Illinois Attorney General consumer complaint, and CFPB/OCC complaints involving connected financial institutions.
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