Managing, opening, or closing your mobile wallet account: Money transfer, virtual currency, or money service

I am filing a formal complaint against Block, Inc. ( Cash App ) regarding the sudden, unexplained deactivation of my Cash App account. My account was closed abruptly with no specific reason provided other than a generic automated message stating a violation of the Terms of Service. I have used this account responsibly and have not engaged in any fraudulent, illegal, or prohibited activity. Following the deactivation, I immediately utilized the in-app support channels to lodge a formal appeal. Cash App Support summarily denied my appeal without conducting a transparent review or offering any explanation as to what triggered the automated ban. As a regulated financial institution, Cash App should not be permitted to completely sever a consumer 's access to financial services based on an unverified automated glitch or without giving a specific, actionable reason. This blanket denial of service and lack of manual customer service oversight has caused unnecessary financial disruption.