Unauthorized transactions or other transaction problem: Money transfer, virtual currency, or money service

Consumer Financial Protection Bureau Complaint I am filing this complaint regarding Venmo 's handling of unauthorized transactions and the denial of my fraud claims. An unauthorized individual gained access to my Venmo account and changed the phone number associated with the account. Shortly thereafter, all funds were transferred out of my Venmo account without my authorization. During my communications with Venmo, a Venmo representative informed me that Venmo 's records showed an unauthorized user had gained access to my account and changed the phone number on the account. Despite this information, Venmo denied my claims for the unauthorized transfers. I have repeatedly requested information related to the unauthorized access, including login history, device information, IP address information, and geolocation data associated with the access to my account and the transfers. Venmo has not provided the requested information. I am requesting that Venmo : 1. Provide a detailed explanation of the basis for denying my claims. 2. Review all account access records, including phone number changes, login history, device identifiers, IP addresses, and geolocation information. 3. Provide any account access information that can legally be disclosed to me. 4. Reimburse the funds removed from my account as a result of the unauthorized access. My concern is that Venmo appears to have evidence that an unauthorized individual accessed my account and changed my phone number before the transfers occurred, yet my claims were denied without a sufficient explanation. I am requesting a full review of this matter and a written response addressing the issues raised in this complaint.