Reviews
36
Average
Response rate
0%
Resolution rate
0%
Anonymous
PayPal once again is making it difficult for me to run my business. PayPal is withholding ( for 21 days ) any money above $38000.00 USD in sales. Why? I get penalized for doing well this month, and they hold my money so I can't pay suppliers, etc..
Anonymous
I don't know the exact dates but the first action was the collection agency calling me trying to demand a payment and I let them know it was the fraud they sent it back to PayPal I have no idea what's going on because I haven't heard from PayPal
Anonymous
Last year a friend of mine sent me money via PayPal and when I went to get what she sent PayPal would only return to me what was used via credit cards I had used, they refused to give me all of my money that was returned from my friend, and it was money that should have been deposited into my bank account. Some monies were returned like I said to my credit cards but the rest my friend sent that should have deposited into my checking account and when I asked PayPal where it was and why wasn't it deposited they said they did deposit it and I checked with my bank multiple times, I actually spoke with individuals in person on the phone from my bank and they all said the same thing that no deposits had come from PayPal.
Read full reviewAnonymous
I had a pay pal account for years then all the sudden they closed my account saying I was a risk and Ive done nothing wrong
Anonymous
Deceptive Practices and Forced Currency Conversion on Initial Automatic Payments I am filing this complaint against PayPal for engaging in deceptive financial practices, hiding critical transaction options, and forcing non-consensual currency conversion markup fees on consumers. Recently, I authorized a recurring automatic payment agreement via PayPal using my linked international credit card ( Visa/Mastercard ). PayPal intentionally hid the currency conversion toggle during the initial checkout and subscription signup flow. As a result, my very first transaction was automatically processed using PayPals internal, heavily marked-up exchange rate without my explicit, informed consent. When I contacted PayPal Customer Support, they acknowledged that this " locked '' currency conversion on automatic payments is a " well-documented friction point '' where PayPal defaults to its own exchange rate markup. They admitted that the system hides the toggle during signup, forcing users to manually go deep into account settings to change it retroactively for " future transactions. '' However, PayPal explicitly refuses to correct or refund the currency conversion fee for the first transaction, stating that " once the transaction is completed, we will not have any option to make any changes, '' and claiming the process is " correct as per the User Agreement. '' This is a predatory and anti-consumer product design. PayPal is leveraging its interface to intentionally default consumers into a worse financial rate to profit from the conversion spread, while offering no option to avoid it on the first payment. Telling a consumer they can fix a setting after they have already been wrongfully charged does not change the fact that the initial charge was unauthorized in its method of conversion. I request that the CFPB investigate PayPal 's deceptive billing practices and require PayPal to : Refund the excess currency conversion spread/markup stolen from my initial transaction. Fix their user interface to provide a mandatory, transparent currency conversion choice ( PayPal rate vs. Card Issuer rate ) at the exact moment a user signs up for any automatic payment or billing agreement, rather than hiding it to force a retroactive fix.
Read full reviewAnonymous
I haven't tried fixing it because it says that it permanently limited my account and can't appeal it or anything and I depend it on PayPal to get paid and manage my money and I have money on the way to my PayPal account which I probably won't get now and I depended on PayPal so I can pay my rent and other bills they didn't give me any warning.... I uploaded my driver 's license to verify my account & was blocked instantly
Anonymous
My PayPal account got permanently banned after I submitted my drivers license and theyre holding my money. I did nothing wrong. My boyfriend sent me money for rent and they blocked my account after I did verification. I did legally change my name recently and I dont know if that triggered it but they refuse to help.
Anonymous
I am filing this complaint against PayPal regarding its handling of my unauthorized transaction claim and its failure to conduct a reasonable investigation before denying my dispute. I reported an unauthorized ATM withdrawal of $250.00 and repeatedly informed PayPal that I did not authorize, initiate, or benefit from this transaction. Despite my consistent statements, PayPal continues to characterize the transaction as authorized without providing any substantive evidence supporting that conclusion. PayPal 's determination appears to rely solely on the assertion that a PIN was used. However, the mere use of a PIN does not establish that I personally conducted or authorized the transaction. To date, PayPal has not provided any records demonstrating that I was the individual who performed the withdrawal. I have repeatedly requested documentation supporting PayPal 's decision, including authentication logs, device and IP information, ATM verification records, transaction data, surveillance evidence, or any other information relied upon during its investigation. Instead of providing specific facts, PayPal has repeatedly issued generic template responses that simply restate its conclusion without addressing my concerns or explaining how that conclusion was reached. Additionally, I continued using my PayPal account after reporting the unauthorized transaction because PayPal is my only active digital wallet and financial platform. PayPal has implied that my continued use of the account somehow supports a finding that I authorized the transaction. This reasoning is flawed. Continuing to access an account for legitimate daily use does not prove that a disputed transaction was authorized. Throughout this process, I received conflicting and misleading information from multiple PayPal representatives regarding dispute classifications, required documentation, and next steps. As a result, I spent additional time and money following instructions provided by PayPal employees, including obtaining documentation and pursuing reports that ultimately had no impact on the company 's review of my claim. I believe PayPal failed to conduct a thorough, good-faith investigation and instead denied my claim without providing meaningful evidence. I am requesting reimbursement of the $250.00 unauthorized withdrawal, reimbursement for expenses incurred while following PayPal 's instructions, applicable interest, and a complete explanation of the evidence relied upon in denying my claim. If PayPal continues to refuse to provide supporting evidence or properly investigate this matter, I intend to pursue all available legal remedies, including civil action.
Read full reviewAnonymous
I am filing this complaint against PayPal regarding an unjust chargeback that resulted in over $500.00 being removed from my business account within the last week. A client paid me for a personal service through PayPal. The service was fully rendered and completed to the clients satisfaction. I later learned that the client had used her boyfriends credit card to make the payment without his knowledge. The boyfriend then disputed the charge with his bank, the bank issued a chargeback to PayPal, and PayPal in turn debited the funds from my business account. I had no knowledge that the payment was made using a third partys card. I provided the service in good faith based on a completed PayPal transaction. The appropriate party to pursue for the disputed funds is the person who made the payment not me, the service provider who fulfilled the transaction as agreed. When I contacted PayPals dispute center to address this, I was connected with an agent who was extremely difficult to understand. When I requested to speak with a supervisor or someone else, the agent spoke over me repeatedly and refused to transfer me, claiming she was the highest level of support available for my issue. I do not believe this to be accurate, and I found the interaction to be dismissive and unprofessional. I am requesting that PayPal : 1. Restore the disputed funds to my business account immediately 2. Pursue recovery of the funds from the appropriate party the individual who made the unauthorized payment 3. Connect me with a US-based escalations representative who can properly review this case This situation has caused direct financial harm to my small business and I have received no meaningful assistance from PayPals customer support. I am asking the CFPB to facilitate a resolution.
Read full reviewAnonymous
My problem is with PAYPAL. I had an issue with the credit card attached to the account. The credit card company closed it and issued a new card. I put that information on paypal account. They have restricted account. I have tried a few times to straighten it out. I even added new bank account to the account. Still restricted. Now I asked to have my account closed and all my information closed. They will not do that. I am not putting anymore time into this. I think it is wrong that they can keep the account open and frozen. Ridiculous.
Anonymous
Issue : PayPal permanently deactivated my account without providing a lawful or specific reason and is withholding my funds for 180 days. What happened : PayPal abruptly and permanently restricted my account, citing only risk concerns. They refuse to identify what risk they are referring to, refuse to provide a reason code, and refuse to allow any appeal or human review. My balance of $370.00 is being held for 180 days, despite the fact that I have no disputes, no chargebacks, no policy violations, an d no suspicious activity on my account. I rely on PayPal for legitimate contracting work. Their decision appears automated and arbitrary. When I contacted PayPal, they repeated the same scripted message and would not provide any factual basis for the restriction or the hold. Why this is unfair : PayPal is acting as a financial institution while withholding consumer funds without transparency, justification, or due process. They are refusing to disclose the reason for the restriction, refusing to allow an appeal, and refusing to release my money. This is an unfair and abusive practice under consumer protection standards.
Read full reviewAnonymous
Venmo refuses to close the account associated with my email address. Despite calling and finally getting through to a human after multiple attempts, they refused to close it because I no longer have access though the phone number originally associated with this account. They were able to send confirmation texts to my email, but I can not receive the two-step verification to a phone number that is no longer mine. I would think they would understand this but apparently their concept completely confuses their staff members. They choose to play stupid games.
Anonymous
Consumer Financial Protection Bureau Complaint I am filing this complaint regarding Venmo 's handling of unauthorized transactions and the denial of my fraud claims. An unauthorized individual gained access to my Venmo account and changed the phone number associated with the account. Shortly thereafter, all funds were transferred out of my Venmo account without my authorization. During my communications with Venmo, a Venmo representative informed me that Venmo 's records showed an unauthorized user had gained access to my account and changed the phone number on the account. Despite this information, Venmo denied my claims for the unauthorized transfers. I have repeatedly requested information related to the unauthorized access, including login history, device information, IP address information, and geolocation data associated with the access to my account and the transfers. Venmo has not provided the requested information. I am requesting that Venmo : 1. Provide a detailed explanation of the basis for denying my claims. 2. Review all account access records, including phone number changes, login history, device identifiers, IP addresses, and geolocation information. 3. Provide any account access information that can legally be disclosed to me. 4. Reimburse the funds removed from my account as a result of the unauthorized access. My concern is that Venmo appears to have evidence that an unauthorized individual accessed my account and changed my phone number before the transfers occurred, yet my claims were denied without a sufficient explanation. I am requesting a full review of this matter and a written response addressing the issues raised in this complaint.
Read full reviewAnonymous
I was asked to provide information to verify my identify by PayPal after receiving a payment, I uploaded the information requested and my account was permanently blocked almost immediately after. I contacted customer service for a specific reason as to why my account was limited and they refused to disclose the reason.
Anonymous
Every time I try to withdraw my Paypal balance, one of 3 things happens 1 ) Paypal asks for my bank login into. It shouldn't need that since I am not asking for a bank transfer. 2 ) If I select the option to have them issue a check, I am redirected to the page where they ask for my bank login info... again, I'm not asking to transfer to my bank so I don't understand why this is needed. 3 ) I am pitched one of their financial products which promises access to the funds IF I PROVIDE SECURE BANK LOGIN INTO. All of this leads back to wantin my bank login to issue money directly to me, not to my bank. This seems bordering on fraudulent.
Read full reviewAnonymous
I disputed a transaction and won the dispute and for no explained reasons after asking multiple times I got no response and all I want to do is withdraw my money from my account and pay for my rent because if I don't pay my past due rent me and my daughter loose our apartment and become homeless I just want my money that's rightfully mine and they refuse to do so and im getting no where but running in circles im not happy I don't care what happens to my account after but I want my money
Anonymous
Complaint Against PayPal I am filing this complaint because PayPal has repeatedly provided inconsistent information regarding access to my funds and has prevented me from withdrawing money that it represented as available. My PayPal account was previously restricted and funds were held for an extended period. After I sent a formal demand letter, PayPal released the held funds. However, unauthorized activity later occurred on my account and unauthorized charges were disputed. PayPal issued provisional credits while those disputes were under investigation. I reported unauthorized activity on my PayPal account and disputed the unauthorized transactions. PayPal issued provisional credits but then permanently limited my account and prevented me from accessing funds that it represented as available for withdrawal. Every withdrawal attempt failed due to PayPal 's internal security system, and I was repeatedly told to wait without receiving a meaningful resolution. I believe PayPal 's actions raise concerns regarding compliance with Regulation E because I have been denied full and complete access to funds associated with the resolution of unauthorized electronic transactions and have not been provided a clear explanation of my rights or the basis for the continued restrictions. Despite this, PayPal also informed me that my remaining balance, approximately $5400.00, was available for withdrawal. I repeatedly attempted to transfer or withdraw the funds, but each attempt failed with an error stating that PayPal could not complete the transaction at that time. I contacted PayPal multiple times and was told that the problem was caused by PayPal 's security system and that I should wait and try again later. I followed these instructions repeatedly over the course of more than a week, but the withdrawals continued to fail. PayPal has not provided a clear written explanation identifying : - Why withdrawals are blocked if funds are supposedly available ; - The contractual basis for the continued restriction ;
Read full reviewAnonymous
I purchased food using PayPal, the food was completely spoiled, rotten, and ruined. Because spoiled food is a serious biohazard and a health safety risk, I had to throw it away immediately for sanitary reasons.I filed a dispute with PayPal for receiving a damaged and unusable item. PayPal wrongfully denied my claim. Their automated system told me that because I threw the hazardous food away, I " accepted '' the spoiled item. This is an unfair and absurd policy. PayPal is forcing me to pay for a dangerous, inedible product that could not safely be kept in my home or shipped back.
Read full reviewAnonymous
My PayPal account was permanently limited without a clear explanation. The account was being used for legitimate business purposes, and I provided the information and documents requested by PayPal, including identity verification and business-related information. Despite my efforts to cooperate and comply with all requests, PayPal permanently restricted the account and denied my appeal. I was not given a detailed explanation of the specific reason for the limitation or what policy was allegedly violated. I contacted PayPal multiple times seeking clarification and reconsideration, but the decision remained unchanged. I believe the limitation was unfair and I am requesting an independent review of my case. I would like PayPal to provide a clear explanation for the restriction and reconsider restoring my account if no actual violation occurred. The limitation occurred in 2026, and PayPal informed me that the decision was final despite the information I provided in support of my account.
Read full reviewAnonymous
transaction dispute involving a food purchase. I used PayPal to pay for a food order. The item I received was not what I ordered. This was not a quality issue, but a fulfillment error, as I received a completely different item than what was originally purchased. I opened a dispute through PayPals Resolution Center requesting a refund. However, PayPal denied my claim despite the fact that I received the wrong item. I believe this decision was incorrect because the item I received does not match what I paid for, and I was not provided the service or product I ordered. A fair resolution to this issue would be for PayPal to reopen the case and issue a full refund for the transaction, or to conduct a proper review of the evidence showing that the item delivered did not match the order placed. If PayPal believes the denial is correct, I request a clear written explanation outlining the specific reason for the decision.
Read full reviewAnonymous
I requested a transaction-specific explanation for why my $100.00 payment is being held, including : The exact reason this specific transaction was flagged The risk factor or internal trigger applied to my account The conditions required for early release of the funds Confirmation of whether my case was individually reviewed by a human agent I also requested clarification on why a seller fee was deducted while access to the funds was restricted, and asked for a clear, detailed explanation beyond general policy statements.
Anonymous
I made a phone call to PayPal to notify them that my information that they have on file is outdated it does not serve at this time or in this year. After that phone call they made it inconvenient for me to fix the issue this was a security measure that I am telling them it is wrong based on the date. But for whatever reason only they would know they would not fix it nor address it. This is beyond frustrating for me.
Anonymous
Pay pal closed my account for suspicious activity. I informed them that the account is used for the collection of funds for a church in which I do outreach to the homeless and also is used by my friends and family to send funds to me. They are not trying to resolve the matter and I need access to the platform to continue with the work my wife and I do for the homeless
Anonymous
PayPal permanently limited my account with the message : Were permanently limiting your account. You can no longer use PayPal as weve decided to permanently limit your account after review. I contacted PayPal customer service to ask why the account was permanently limited. The representative would not or could not provide the specific reason for the permanent limitation. I asked what issue or violation caused the limitation, and the representative stated that he could not tell me and/or could not see the reason. I also attempted to close/delete the account because I do not want my personal financial information retained by PayPal unnecessarily . However, PayPals website prevents me from closing the account and states that something must be resolved before the account can be closed. PayPal has not clearly identified what the unresolved issue is or what steps I must take to resolve it. My complaint is that PayPal has permanently restricted my account, blocked me from closing it, and failed to provide a meaningful explanation for the restriction or the account-closure block. I am not asking PayPal to reveal confidential fraud-prevention methods. I am asking for a written explanation of the general basis for the permanent limitation, such as whether it relates to identity verification, suspicious activity, policy violation, regulatory compliance, account security, linked financial information, chargebacks/disputes, or another category. I am requesting that PayPal provide : 1. A written explanation of the general reason/category for the permanent limitation ; 2. A written explanation of what unresolved issue prevents account closure ; 3. The specific steps required to remove the closure block, if any ; 4. A list of what personal and financial information PayPal is retaining ; 5. The legal or policy basis for retaining that information ; 6. Deletion or de-identification of any information PayPal is not legally required to retain ; and 7. Written confirmation that my linked bank/card information is removed or no longer usable for transactions.
Read full reviewAnonymous
I have all the info to log into my account such as username, email, and old phone number. I switched banks and phones so i no longer have old bank info or my old phone number to log back into my account. Over the phone I was rejected from accessing my account and refused from accessing my own finances in that account despite just needing to switch the old number to my new current one.
Anonymous
My customer service chat is bugged. It does not work. I keep getting an error message.
Anonymous
PayPal received money that is due to me with a deadline to claim it. I have tried to log on to PayPal and have spent hours with customer service without success. The money will be returned to the provider unless I log on and claim it but it is impossible to do so.
Anonymous
I am filing this complaint because I have been unable to obtain a resolution from Venmo despite spending several weeks attempting to resolve the issue through customer service. The dispute concerns a $900.00 transaction that Venmo claims I owe. Based on my bank records, I did not receive $1800.00. I only received $900.00 one time. The issue began when I accidentally selected the " Cash Out '' option while attempting to deposit my paycheck. Realizing the mistake immediately, I contacted Venmo customer service for assistance. The Venmo representative I spoke with instructed me to contact my bank and stop payment. I followed the instructions provided by Venmo 's representative in good faith. The first $900.00 transaction was immediately returned and never became available to me as funds that I could use. My bank statement clearly shows that the transaction was returned. As a result, I only received one $900.00 payment, not two. Despite providing explanations and supporting documentation, including my bank statement, I continue to be told that I owe $900.00. I have spent countless hours on phone calls, chats, and online communications attempting to correct what appears to be a misunderstanding of the transaction history. I am requesting that Venmo conduct a complete review of the transaction records and my bank documentation. Specifically, I request : Removal of the alleged $900.00 debt from my account. Written confirmation that my account reflects the correct transaction history. Written explanation of how Venmo calculated that I owe $900.00 despite the returned transaction shown on my bank records. Confirmation that no collection activity, negative reporting, or further account restrictions will occur regarding this disputed amount. I have attached supporting documentation, including my bank statement, which demonstrates that the initial $900.00 transaction was returned and that I only received $900.00 once. I respectfully request a thorough review by a higher-level resolution team, as repeated contacts with standard customer service have not resolved this matter.
Read full reviewAnonymous
PayPal owes me a refund from approximately 60 days ago. I have been chasing this refund for almost two months with calls upon calls and still have not received my money. Instead of refunding the money back to my original card, PayPal placed the refund into an old PayPal account from around nine years ago without my authorization. After placing the money there, I was locked out of the account and can not access my funds. I have contacted PayPal multiple times trying to resolve this issue, but the agents have not fixed the problem. I have also asked to be transferred to a manager or supervisor so this can be cleared up, but the agents will not transfer me to anyone with authority to resolve it. This has caused unnecessary stress and financial inconvenience because PayPal is holding funds that belong to me, but I can not access them. I am requesting that PayPal immediately release my refund to my current verified payment method or original card, restore access if needed, and explain in writing why my refund was sent to an old account without my authorization instead of back to the original payment method.
Read full reviewAnonymous
PayPal 's automated system is refusing to close my account, and they do not provide a customer service email. I am formally invoking my privacy rights to delete my data. My account was scammed and I have already verified my identity to Paypal several times to have my account closed. They have a list of ridiculous things they want me to do before they will close my account, like sending them a photo of myself.