Trouble accessing funds in your mobile or digital wallet: Money transfer, virtual currency, or money service

I disputed a transaction and won the dispute and for no explained reasons after asking multiple times I got no response and all I want to do is withdraw my money from my account and pay for my rent because if I don't pay my past due rent me and my daughter loose our apartment and become homeless I just want my money that's rightfully mine and they refuse to do so and im getting no where but running in circles im not happy I don't care what happens to my account after but I want my money