Anonymous
Opening an account: Checking or savings account
* * Complaint Against JPMorgan Chase Bank Regarding the Closure of My Accounts * * I am requesting the Consumer Financial Protection Bureaus assistance in obtaining a complete and specific explanation from JPMorgan Chase Bank regarding its decision to close or restrict my accounts and terminate its banking relationship with me. Chase closed or restricted my accounts even though I have not knowingly engaged in fraud, illegal activity, misuse of the accounts, or any other conduct that would justify ending the relationship. I have not received a clear explanation identifying the transactions, activity, policy, or evidence that led to this decision. A general statement that the closure was based on a business decision, risk review, or account activity does not adequately explain what occurred or provide me with a fair opportunity to challenge inaccurate information. I have experienced identity theft, unauthorized transactions, account compromise, and account access issues. Therefore, I am concerned that Chase may have relied on fraudulent activity, inaccurate records, unauthorized transactions, disputed charges, or information that did not reflect my own actions when it decided to restrict or close my accounts. I also lost access to important account information and records. This has prevented me from fully reviewing the activity, identifying fraudulent transactions, confirming the balances, and understanding how Chase calculated any amount it claims that I owe. I need full access to my account history and supporting records to locate and document the unauthorized activity.
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