A
Anonymous
Public complaint
Opening an account: Checking or savings account
Chase closed account with no explanation, never even put money in account and it was closed
Reviews
49
Average
1/5
Response rate
0%
Resolution rate
0%
Reviews
49
Average
Response rate
0%
Resolution rate
0%
Anonymous
Chase closed account with no explanation, never even put money in account and it was closed
Anonymous
I am a school teacher and a primary caregiver for my father, who is undergoing dialysis. I am facing severe financial hardship. I recently deposited my paycheck into my Chase checking account to bring my balance forward. However, the entire deposit was immediately swallowed by accumulated overdraft fees, leaving me with a negative balance and unable to afford basic living necessities or medical care for my father. I have contacted Chase customer service multiple times, but they gave me a rigid, automated response stating that I have reached a " calendar year limit '' for fee reversals. They refused to escalate my case. While I understand Chase 's standard policy, these fees have created a predatory cycle that makes it impossible for an underpaid educator and caregiver to recover. I acted in good faith by depositing my paycheck immediately. I am requesting that a corporate consumer relations representative review my account history, show human discretion given my emergency caregiving circumstances, and waive these fees so I can keep my account open and care for my family.
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Chase Bank closed my business checking account over a year ago, citing " suspected fraud, '' and continues to withhold $15000.00 of my funds without justification. I have been a customer for over 9 years. Despite fully complying with all their requests for documentation and information, Chase has not returned my money or provided a clear written explanation. Most recently, they claimed they " can not verify '' client phone numbers I provided, even though I obtained these directly from clients and can provide proof. I have submitted all requested materials, yet Chase holds my funds indefinitely. This has caused significant financial harm to my business. I believe Chase is violating its obligations by withholding funds without a lawful basis or timely resolution.
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Chase banking decided to close both my personal and business account with all my funds in it and checks on hold with no warning or disclosure
Anonymous
I am writing to address an account being reported on my credit report for which I requested debt validation. I exercised my rights under the Fair Debt Collection Practices Act ( FDCPA ) and requested proper verification of the alleged debt. However, I have not received sufficient documentation to confirm that this debt is mine, that the amount is accurate, or that the collector has the legal authority to collect. Despite the lack of proper validation, the account continues to be reported on my credit file, which is negatively impacting my credit. I am requesting a full investigation. Any information that can not be properly verified must be removed.
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They have engaged in false advertising, more commonly known as bait and switch. They advertised by email an offer that if you open a checking account with qualifying direct deposits you will get a $400.00 bonus. I did exactly what was asked, and I have an email and an open account to prove it.
Anonymous
I have been unemployed and going thru alot of hardships and multiple vendors charged me fpr services earlier than they should now chase has 4 $34.00 OVERDRAFTS I CAN NOT AFFORD THIS. I turned of this service tp not let me go negative and somehow it still let the card get charged
Anonymous
Chase restricted access to my funds after raising concerns about a w-2/tax document issue, I cooperated with their review I was informed the IRS verification was completed yet my funds remain unavailable for over 2 months without clear explanation or release date I am requesting a written explanation and resolution.
Anonymous
I was sent a Chase Sapphire credit card that I had not requested or applied for. I destroyed the card but started receiving bills. I called their customer service a few weeks ago and told this to them, but I keep receiving bills. The new claimed balance is $97.00.
Anonymous
am filing a complaint against JPMorgan Chase regarding the sudden closure of my checking account without a clear explanation. My account was closed without proper notice or a specific reason provided to me. I did not receive a detailed explanation regarding why this action was taken. I believe this has negatively affected my access to my funds and my ability to manage my finances. I request a full explanation for the account closure and confirmation that my remaining funds are released to me without delay. If any compliance or risk concerns were involved, I request that they be clearly stated. I am also requesting a review of this decision and confirmation that my account closure followed proper banking procedures and consumer protection guidelines.
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I have been receiving account statements and correspondence associated with a Chase account that I am unable to access through Chase Online, the Chase mobile application, or other normal account access methods. Despite receiving mailed statements and/or account-related notices, I do not have access to view, manage, verify, or monitor the account activity electronically. This has prevented me from confirming whether the account is legitimate, reviewing transactions, updating account information, securing the account, or determining whether unauthorized activity or identity theft may be involved. I attempted to obtain access and clarification regarding the account but remain unable to access the account online. Receiving statements for an account while being unable to verify or manage it has created concern regarding account ownership, account association, account status, and the accuracy of records maintained in my name. If this account was opened, modified, linked, or maintained using my personal information without authorization, I request that the matter be investigated as potential unauthorized activity or identity theft. If the account is legitimate, I request full disclosure and restoration of access so I may review and manage the account. Thank You, Consumer
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someone stole my recent detailed bank transactions and called me and convinced me of fraud, immediately close my 2 bank accounts and transferred $45000.00 to a new account and I did. later on I got suspicius and checked my money was gone and no sign of the new bank account. now bank says they are not responsible, I believed the phone was from the bank because they were quoting my several correct in the recent past. I believe the bank must refund me $45000.00 because I acted on the information provided by the impersonator from the bank.
Anonymous
equal credit opportunity act violation I apply for credit on under good faith they mess with my livelihood I extended my credit and they deny me from my credit thats breaking truth and lending act they are not being truthful too my lending they ran my Social Security number. A transaction was made
Anonymous
Dear Consumer Financial Protection Bureau, I am filing this complaint regarding Chase denial of a fraud/dispute claim involving unauthorized transactions on my account. I discovered transactions that I did not authorize and reported them to my bank. I cooperated fully with the banks investigation and provided all information requested. Despite this, my claim was denied, and the bank has refused to reimburse me for the fraudulent transactions. The bank has not provided evidence demonstrating that I authorized the transactions. Furthermore, the bank has stated that it can not determine how the fraud occurred. Despite being unable to identify the source of the unauthorized activity, the bank concluded that I am responsible for the loss and denied my claim. I have also requested documentation, details, and findings from the Chases investigation. However, Chase has failed or refused to provide me with the investigation report, evidence, or a clear explanation supporting its decision. As a customer, I believe I am entitled to understand the basis for the denial of my fraud claim, especially when the bank can not identify how the unauthorized transactions occurred. I believe the banks investigation was inadequate and that its decision was unfair and unsupported by sufficient evidence. Chase refusal to provide investigation findings prevents me from meaningfully challenging its determination. I respectfully request that the CFPB review this matter and require the bank to : 1. Provide a complete explanation of the investigation conducted. 2. Disclose the evidence relied upon to deny my claim. 3. Reconsider the fraud claim based on a thorough and fair review. 4. Reimburse the unauthorized transactions if the bank can not establish that I authorized them. I am prepared to provide copies of my communications with the bank, records of the disputed transactions, and the claim denial notice. Thank you for your attention to this matter. I appreciate your assistance and look forward to a fair resolution.
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I am formally disputing the validity of the alleged collection and charge-off account being reported under my name. This letter serves as a request for full debt validation pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692g ( b ) and the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681i. I do not acknowledge this debt as valid. Before any further reporting, collection activity, or communication regarding this account continues, I am requesting that you provide the following : Verification of the debt, including the original signed contract or agreement bearing my signature. The complete payment history and itemized breakdown showing how the alleged balance was calculated. Proof of your legal authority to collect or report this debt, including a copy of any assignment or purchase agreement from the original creditor. The name, address, and contact information of the original creditor for proper verification.
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I purchased the vehicle in 2024. The vehicle had several problems I raised these issues to the dealer because the vehicle that was sold to me was clearly a lemon. Pennsylvanias Lemon Law ( 73 P.S. 19511963 ) protects consumers who purchase or lease new vehicles within the state. It mandates that manufacturers provide a full refund or a replacement vehicle if a major, unfixable defect substantially impairs the car 's use, value, or safety after a reasonable number of repair attempts. The dealership took the car back claiming to repair or fix the vehicle. However, they filed it as a repossession, illegally.
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I have several credit cards that I have not applied for, & now there are delinquencies on my report. I need these removed as soon as possible. They are hindering me from moving ahead in life.
Anonymous
I am filing a complaint regarding a check in the amount of $2700.00 that was deposited on behalf of my mother. The check has been held for an excessive amount of time, causing financial hardship and preventing access to funds that should have been made available. The check was deposited approximately two months ago. Since the deposit, multiple attempts have been made to verify and release the funds. We have contacted the bank and provided any information requested. The issuing bank has also verified that the check is valid. Despite these efforts, the funds remain unavailable. I have repeatedly followed up with the bank to request an update and resolution. However, I have not received a clear explanation for the continued hold or a timeline for when the funds will be released. I am requesting that the bank provide a detailed explanation for the extended delay and release the funds if there is no legitimate reason to continue holding the check. Amount of check : $2700.00 Length of hold : Approximately two months Action taken by consumer : Contacted the bank multiple times and sought verification of the check. Action taken by company : Continued holding the funds without providing a satisfactory resolution.
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* * Complaint Against JPMorgan Chase Bank Regarding the Closure of My Accounts * * I am requesting the Consumer Financial Protection Bureaus assistance in obtaining a complete and specific explanation from JPMorgan Chase Bank regarding its decision to close or restrict my accounts and terminate its banking relationship with me. Chase closed or restricted my accounts even though I have not knowingly engaged in fraud, illegal activity, misuse of the accounts, or any other conduct that would justify ending the relationship. I have not received a clear explanation identifying the transactions, activity, policy, or evidence that led to this decision. A general statement that the closure was based on a business decision, risk review, or account activity does not adequately explain what occurred or provide me with a fair opportunity to challenge inaccurate information. I have experienced identity theft, unauthorized transactions, account compromise, and account access issues. Therefore, I am concerned that Chase may have relied on fraudulent activity, inaccurate records, unauthorized transactions, disputed charges, or information that did not reflect my own actions when it decided to restrict or close my accounts. I also lost access to important account information and records. This has prevented me from fully reviewing the activity, identifying fraudulent transactions, confirming the balances, and understanding how Chase calculated any amount it claims that I owe. I need full access to my account history and supporting records to locate and document the unauthorized activity.
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I am filing this complaint against Chase Bank regarding the sudden closure of my credit card account without a clear, specific, or legally sufficient explanation. Chase approved my application, conducted its underwriting review, issued the credit card account, and subsequently decided to close the account. The adverse action notice I received contains only vague and generic statements, including " Too many recent requests for credit or reviews of your credit '' and " Account not used as intended. '' These statements fail to provide any meaningful explanation of the specific facts, conduct, transactions, or circumstances that allegedly justified the closure of my account. The phrase " Account not used as intended '' is particularly troubling because Chase has refused to explain what activity supposedly violated its policies. Consumers can not be expected to comply with undisclosed standards or secret criteria that are never communicated to them. If Chase believed there were concerns regarding my credit profile, those concerns were available to the bank before it approved and issued the account. Chase had full access to my credit report and made the decision to extend credit. Closing the account afterward without providing a specific factual basis appears arbitrary, unreasonable, and inconsistent with fair consumer banking practices. Furthermore, the adverse action notice appears insufficient because it does not identify the specific conduct, transactions, or account activity that led to the closure decision. Without this information, I am unable to verify the accuracy of Chase 's conclusions or challenge potentially inaccurate information used against me.
Read full reviewAnonymous
I am formally disputing the validity of the alleged collection and charge-off account being reported under my name. This letter serves as a request for full debt validation pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692g ( b ) and the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681i. I do not acknowledge this debt as valid. Before any further reporting, collection activity, or communication regarding this account continues, I am requesting that you provide the following : Verification of the debt, including the original signed contract or agreement bearing my signature. The complete payment history and itemized breakdown showing how the alleged balance was calculated. Proof of your legal authority to collect or report this debt, including a copy of any assignment or purchase agreement from the original creditor. The name, address, and contact information of the original creditor for proper verification.
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I was trying to log in into online baking account and it had I message saying contact you bank, I called them and asked what happen but they said they couldnt give me a answer
Anonymous
I am a United States military veteran and holder of a Chase Premier Plus Checking account. According to Chase 's account terms, veterans who provide qualifying proof of military service are eligible for a waiver of the monthly service fee. Chase previously recognized my veteran status and provided veteran-related banking benefits as early as 2015. Despite this, Chase began charging monthly service fees to my account. After I contacted Chase and provided supporting documentation, Chase refunded only the most recent $25.00 fee and confirmed that my account has now been enrolled in military benefits and that future monthly service fees will not be charged. However, Chase refused to refund the earlier fees, stating only that my account had reached its limit of standard refunds for the calendar year. My request is not for a discretionary courtesy refund. Rather, I believe the fees were improperly assessed because Chase had prior knowledge of my veteran status and failed to maintain the appropriate veteran designation on my account. I am requesting that Chase conduct a complete review of my account from the date the monthly service fees began, reimburse all improperly assessed fees, and provide a written explanation of why my veteran status was not properly reflected on the account despite prior documentation and recognition by Chase.
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I have called Chase Bank numerous times, as well as filled out applications for the Chase Bank hardship program, and was denied. I am currently on unemployment and have been for months now. I have explained this numerous times to Chase reps. I do believe they are discriminating against POC to enter these programs. There is no way I should be denied the opportunity to enter this program if I am on umemployment. The reps can not explain why I do not qualify and say I should receive an explanation in the mail that never comes. Please look into this matter
Anonymous
I called the bank JP MORGAN - CHASE. And I told them I pay more than a minimum payment adding more that the minimum and they keep charging the same amount for interest. I believe they are adding more interest than what it supposed to be. I will like to sue them because are taking advantage of customers like me and others.
Anonymous
I was buying tickets on the phone with the seller, and they showed me confirmation that they had the tickets and they were ready to transfer and before I sent full amount I test sent them a $1.00 which they verified they received. After sending full amount they denied receiving money and would no longer respond without transferring tickets.
Anonymous
Chase Bank had issued me a cashiers check for a closed business account that I had with them. But they issued the cashiers check under my closed business name and the bank wont cash the check because that business name is no longer operating, I provided proof that I was sole owner of that business and that I do not do business under that entity anymore but nobody at the bank has been able to help me or give me any information on how to get it cashed they gave me a phone number to call and they told me the bank should be able to cash it to write my personal name on check next to the business name but when i took the check to the bank they tild i wasnt suppose to write on a cashiers check and its been back and fourth every single peron, memebr manager and supervisor has told me something different soo now I have a chase cashiers check that are unable to cash it has been the worst experience ever with chase it has been 2 monthe of fighting with thwm over getting this check cashed
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I am writing to formally request debt validation for a collection account mentioned in a letter I recently received. Under my rights through the Fair Debt Collection Practices Act ( FDCPA ), I ask that your office provide clear proof that the debt is valid. This should include the name of the original creditor, the amount owed, a full payment record, and proof that I am responsible for this debt. I am making this request to ensure the information being reported is accurate and not the result of a mistake, fraud, or confusion. While waiting for proper validation, I ask that you pause all collection activity and reporting related to this account, as allowed by law.
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This debt collector has engaged in conduct that violates the Fair Debt Collection Practices Act ( FDCPA ). They are reporting an account that I did not authorize, and no signed agreement exists bearing my signature to validate any obligation. A legally binding contract requires clear consent from all parties, which is absent in this case. Additionally, the collector has failed to provide proper validation of the alleged debt as required under the FDCPA. Without sufficient documentation verifying the debts legitimacy, their continued reporting and collection efforts are unlawful. These actions constitute violations of my consumer rights. As a result, I demand the immediate deletion of this account from all reporting agencies. Failure to comply may result in further legal action, including claims for damages.
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I am available for contact and can be reached through the phone number already associated with my account for any necessary verification or follow-up, as I am unable to complete standard phone verification methods. I am filing this complaint regarding an ongoing fraud investigation on my Chase credit card account that has not been properly handled or clearly explained. For several weeks, I have repeatedly contacted Chase in writing requesting a status update and basic information about the fraud investigation involving unauthorized transactions. Despite multiple attempts, I have not received any substantive response. Instead, I have only received repeated automated and template replies stating that my message has been forwarded and that I should expect a response within two business days. These deadlines have repeatedly passed without any meaningful update or resolution. I find this lack of transparency and failure to provide basic information unacceptable, especially given that this involves an active fraud investigation. I have specifically requested the following information : * Current status of the investigation * Date the investigation was opened * Reason for the delay * Expected completion timeline * Whether temporary credits, fee suspensions, or account protections are in place * How interest charges and late fees will be handled if the transactions are confirmed as unauthorized None of these questions have been answered. I have also informed Chase that I am unable to complete standard phone verification and have requested written communication or secure messaging only. Despite this, I continue to be directed to phone support, which I can not use. At this point, I am requesting CFPB assistance to ensure the company provides a clear written update, proper handling of the fraud investigation, and transparent communication regarding my account status and liability.
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