Managing, opening, or closing your mobile wallet account: Money transfer, virtual currency, or money service

PayPal permanently limited my account with the message : Were permanently limiting your account. You can no longer use PayPal as weve decided to permanently limit your account after review. I contacted PayPal customer service to ask why the account was permanently limited. The representative would not or could not provide the specific reason for the permanent limitation. I asked what issue or violation caused the limitation, and the representative stated that he could not tell me and/or could not see the reason. I also attempted to close/delete the account because I do not want my personal financial information retained by PayPal unnecessarily . However, PayPals website prevents me from closing the account and states that something must be resolved before the account can be closed. PayPal has not clearly identified what the unresolved issue is or what steps I must take to resolve it. My complaint is that PayPal has permanently restricted my account, blocked me from closing it, and failed to provide a meaningful explanation for the restriction or the account-closure block. I am not asking PayPal to reveal confidential fraud-prevention methods. I am asking for a written explanation of the general basis for the permanent limitation, such as whether it relates to identity verification, suspicious activity, policy violation, regulatory compliance, account security, linked financial information, chargebacks/disputes, or another category. I am requesting that PayPal provide : 1. A written explanation of the general reason/category for the permanent limitation ; 2. A written explanation of what unresolved issue prevents account closure ; 3. The specific steps required to remove the closure block, if any ; 4. A list of what personal and financial information PayPal is retaining ; 5. The legal or policy basis for retaining that information ; 6. Deletion or de-identification of any information PayPal is not legally required to retain ; and 7. Written confirmation that my linked bank/card information is removed or no longer usable for transactions.