Managing an account: Checking or savings account

I am filing a complaint regarding a check in the amount of $2700.00 that was deposited on behalf of my mother. The check has been held for an excessive amount of time, causing financial hardship and preventing access to funds that should have been made available. The check was deposited approximately two months ago. Since the deposit, multiple attempts have been made to verify and release the funds. We have contacted the bank and provided any information requested. The issuing bank has also verified that the check is valid. Despite these efforts, the funds remain unavailable. I have repeatedly followed up with the bank to request an update and resolution. However, I have not received a clear explanation for the continued hold or a timeline for when the funds will be released. I am requesting that the bank provide a detailed explanation for the extended delay and release the funds if there is no legitimate reason to continue holding the check. Amount of check : $2700.00 Length of hold : Approximately two months Action taken by consumer : Contacted the bank multiple times and sought verification of the check. Action taken by company : Continued holding the funds without providing a satisfactory resolution.