Getting a credit card: Credit card

Capital One approved/opened a credit card account for me, then the first card was lost in the mail. I requested a replacement card. When it arrived, Capital One required online identity verification. I attempted verification multiple times within the written time period Capital One gave me, but their system showed errors. Capital One sent letters stating I still had 90 days to verify, and I was still well inside that window. I then spent about an hour on the phone with Capital One, uploaded my ID, completed selfie/face verification, and the representative reviewed it. After that, Capital One told me the account was locked because I had not verified. This appears to be a Capital One system/processing failure, not my failure to verify. I want Capital One to : 1 ) provide a written explanation of the exact reason the account was locked ; 2 ) reopen/activate the account or confirm closure without negative reporting ; 3 ) remove or correct any credit reporting caused by this ; and 4 ) consider removal of the hard inquiry if Capital One refuses to provide the account due to its own verification error.