Trouble using the card: Prepaid card

On Friday, I purchased a prepaid Netspend card from a retail store and paid $77.00 at the register. I attempted to activate the card the same day and again over the following days through both the automated phone system and the online activation portal. Each attempt failed, and I received an invalid card number error message. I checked the packaging and receipt, and there is no usable card number printed on the receipt that would allow activation or verification. Because of this, I was unable to complete activation or access any funds loaded onto the card. From Friday through today, I made multiple attempts to resolve the issue using the available activation methods, but the card remains inactive and unusable. I am requesting assistance to either properly activate the card or resolve the issue so the funds can be accessed. No successful activation or transactions have occurred to date, and the issue remains unresolved.