Trouble during payment process: Mortgage

I have unfortunately missed some of my recent payments on my mortgage, which is serviced by Shellpoint Mortgage Servicing. I am proactively trying to establish communication with my servicer to apply for loss mitigation, mortgage assistance, or a mutually agreeable repayment plan to resolve the delinquency. However, Shellpoint is completely unresponsive and failing to provide customer service. I have repeatedly attempted to contact them via their dedicated loss mitigation and customer service lines over the last few days, leaving four separate, detailed voicemails requesting a callback to discuss my assistance options. None of my calls or voicemails have been returned. By completely ghosting my attempts to communicate, Shellpoint is denying me the ability to review loss mitigation options and is failing to assign a Single Point of Contact ( SPOC ) to my delinquent account, as required under federal consumer protection laws. I am filing this complaint to compel Shellpoint Mortgage Servicing to establish immediate contact with me, assign a dedicated SPOC, and review my account for immediate mortgage assistance or a repayment structure.