A
Anonymous
Public complaint
Other features, terms, or problems: Credit card
Synchrony Bank misled me by stating they were mailing a replacement card due to account fraud. Instead, they mailed a high priority delinquent account notice. Beacuse Synchrony required a signature or delivered this sensitive information insecurely, a third parrty who is completely unassociated with the account ( my spouse ) signed for and read the document. This unauthorized disclosure of my private financial delinquency to a third party is a direct violation of the Gramm-Leach-Bliley Act ( GLBA ) financial privacy rules. Furthermore, Synchrony intentionally misinformed me about the nautre of the delivery to mask a collection action.
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