Opening an account: Checking or savings account

I applied for an Ally Bank account and was denied. The rejection email stated my identity could not be verified. I called customer service and was told nothing could be done. I also sent a formal appeal email and received no response after several days. Ally Bank did not provide a specific reason for the denial, did not offer any alternative verification method, and did not respond to my written appeal. I am requesting that Ally Bank either reconsider my application or provide a clear explanation for the denial. ''