Can't contact lender or servicer: Payday loan, title loan, personal loan, or advance loan

I am filing this complaint regarding Affirm 's handling of my dispute and the repeated requests for evidence. I filed a dispute regarding merchandise that I did not receive. Throughout the process, Affirm repeatedly requested supporting documentation and evidence. Each time I received a request, I submitted the requested information before the deadline. However, after submitting evidence, I would receive notices indicating that my case was closed. Then I would later receive additional requests for evidence and new deadlines. This cycle has repeated multiple times. I have email records showing repeated requests for information, submissions of evidence, case closures, and additional requests afterward. I contacted Affirm seeking clarification regarding the status of my dispute, confirmation that my evidence was received and reviewed, and an explanation for why the case continued to be closed and reopened. I have not received a clear explanation. My concern is not simply the outcome of the dispute. My concern is the manner in which the dispute has been handled. I have made good-faith efforts to comply with every request for information, yet I continue to receive conflicting communications that make it unclear whether my evidence is being reviewed properly. I am requesting that Affirm conduct a review of how this dispute was handled, provide a clear explanation of the status of my case, confirm what evidence was received and reviewed, and explain why I was repeatedly asked for additional evidence after submitting the requested documentation. I am seeking a fair review of the dispute process and a clear written response regarding Affirm 's actions in this matter.