I have been a loyal TD Bank customer, and the way I have been treated throughout my fraud claim has been unbelievable.
I reported that I did not receive the full amount of cash the ATM claimed to dispense. I have consistently reported that I did not receive $600.00. Instead of taking my concerns seriously, I was treated like I was the problem.
One of your customer service representatives actually laughed at me while I was trying to explain what happened. I have a recording of that call. During that same conversation, I was told TD had video of me standing there counting my money. I immediately knew that statement could not be true because I never stand at an ATM counting cash, and I never received the $600.00 I was disputing. Later, a supervisor told me they could only see screenshots from the ATM, not continuous video. So why was I told someone watched me counting my money? That contradiction has never been explained.
As if that wasnt enough, one of your supervisors filed a dispute for $1200.00 even though I never claimed to be missing $1200.00. My dispute was always for $600.00. When I received my denial letter, it was for the incorrectly filed $1200.00 dispute. How can customers have confidence in an investigation when the claim itself was entered incorrectly?
I spent hours on the phone, filing disputes because I genuinely believed someone would investigate what happened. Instead, after one denial, I was told by a supervisor that any future disputes would automatically be denied. If that is your process, why was I repeatedly told to keep filing disputes? All that did was waste my time while I continued struggling financially.
While I was begging for my money to be returned, TD continued charging me overdraft fees. Losing $600.00 has put significant stress on my family, yet instead of receiving compassion or a thorough investigation, I was laughed at, given conflicting information, had my dispute filed for the wrong amount, and made to feel like a criminal.
I am seriously considering sharing the recording of how I was treated because no customer should ever be laughed at for reporting a fraud concern. This entire experience has destroyed my trust in TD Bank. Loyal customers deserve honesty, respect, and a fair investigationnot ridicule, mistakes, and indifference.
Read full review